Best Parents: 2026–2027 Terms of Sale & Refund Policies

How Booking Works, Verification, Cancellation and Refunds

To arrange your place, Best Parents collects a deposit from you together with the information needed to qualify your booking request, and forwards these to the programme provider that delivers the course (the 'institution'). The deposit qualifies your enquiry as a booking request; the institution then decides whether to accept it and confirm the booking. Everything from the confirmation onward - cancellations, refunds of the balance, and delivery of the programme - is handled by the institution. Depending on the programme, the remaining balance is paid either to Best Parents or directly to the institution.

The institution verifies the identification and suitability of all students attending its courses. If you fail to provide adequate identification, fail to respond to other verification and suitability requests, or your responses are deemed inadequate by the institution, the institution may decline or cancel your booking at any time. In this case we or the institution will notify you promptly.

Some courses require students to have certain qualifications or to take assessments to ensure they can best perform in the course. We endeavor to mention these standards but can't guarantee we have always done so in the course listing. Where a student cannot meet the standard set by the institution, cannot complete those assessments, or for any other reason, the institution may decline or cancel your booking. In this case we or the institution will notify you promptly.

If the institution does not confirm your booking, Best Parents will refund the deposit you paid to us and will also make a best effort to find you a suitable alternative programme. Once the institution has confirmed your booking, Best Parents does not refund the deposit in any circumstances; in the cases described below, your deposit may instead be kept as Best Parents credit. If the institution cancels a confirmed booking, the balance, whether paid to Best Parents or directly to the institution, can be refunded in full.

By purchasing through Best Parents you agree to let us complete forms and consent to the institution's terms on your behalf in order to submit your booking request. We act only in good faith and with the utmost care - you release us from any liability for transcription or other errors. You agree to let us and the institution know if your personal information or medical history changes. You agree to comply with any terms you are bound by. You agree to provide personal information whenever requested by us or the institution for the management of your enrolment, attendance or follow-up.

The deposit is collected by Best Parents. After the institution confirms your booking, the remaining balance is invoiced and collected either by Best Parents or directly by the institution, depending on the programme; if you fail to pay the balance within the period stated in the invoice, the institution may consider your booking cancelled.

If you cancel or change your mind after booking, your deposit is not refunded and no credit is given, except in the cases set out below (visa refusal, illness or travel disruption). Any cancellation, refund or reimbursement of the balance, whether paid to Best Parents or directly to the institution, is governed by the institution's own cancellation policy, and you must direct your request to the institution.

To process a deposit refund, we require a receipt or proof of payment. For any refund handled by the institution, the institution's own requirements will apply.

At no time, ever, will Best Parents offer refunds for travel or visa or any other expenses not directly related to our invoice.

Best Parents will not refund any amount donated to charity

Programme Information & Listings

All programme details shown on Best Parents - including descriptions, dates, prices, locations, schedules, inclusions, requirements, images and any other information about a course - are supplied by the programme provider that delivers the course (the 'institution') and are presented as listed. Best Parents is a platform that displays the programmes these institutions make available; we do not author, edit, or independently verify the details of any listing.

Because this information comes from the institution, Best Parents cannot guarantee that any listing is accurate, complete or up to date. Any incorrect, outdated or incomplete information in a listing is the responsibility of the institution that provided it, not of Best Parents, and where an institution changes its information the listing shown on Best Parents may not immediately reflect that change.

Programme listings should be treated only as a representation of what the institution offers. You should confirm any detail that matters to your decision - such as dates, pricing, curriculum, age or qualification requirements, and what is included - with the institution, and the institution's own information and terms prevail over anything shown on Best Parents.

Visa Rejection & Cancellation Notice

If a visa is refused after the institution has confirmed your booking, and you send us the official refusal letter at least 8 weeks before the programme start date, your deposit will be kept as Best Parents credit, which you can use to postpone to a later session or switch to an online programme. If the refusal letter is received less than 8 weeks before the start date, no credit or refund is given. The balance, whether paid to Best Parents or directly to the institution, follows the institution's own policy.

Travel Disruption

If your travel is prevented because flights to or from your country are cancelled, airspace is closed, or an official government travel warning applies to your home country or the programme destination, your deposit may be kept as Best Parents credit. You may use it to postpone to a later session or switch to an online programme. No refund is given in these cases, as institutions charge for late cancellations.

Illness & Bereavement

If the student is ill and you send us a medical report stating that they cannot attend the programme, your deposit will be kept as Best Parents credit, which you can use to postpone to a later session or switch to an online programme. The remaining balance, whether paid to Best Parents or directly to the institution, may be refunded if the institution accepts the medical report, or if you provide proof of the death of a first-degree relative. Whether the balance is refunded is decided by the institution under its own policy.

Postponement & Credit Policy

If you change your mind after booking, your deposit is not refunded and no credit is given. Where your deposit is kept as Best Parents credit under this policy (visa refusal, illness or travel disruption), the credit is valid for 24 months from the original start date and can be used for any programme on Best Parents, including online programmes, subject to availability and current pricing. Credit is non-refundable and cannot be exchanged for cash.

Postponement of the balance, whether paid to Best Parents or directly to the institution, is handled under the institution's own policy.

Refunds (if applicable)

This section applies to the deposit collected by Best Parents. If the institution does not confirm your booking, then once your request is received and inspected we will send you an email to notify you that we are evaluating your case. We will also notify you of the approval or rejection of your deposit refund, and of any fees we may charge for processing it. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, or through any other means we decide, within a certain number of days. Once the institution has confirmed your booking, Best Parents does not refund the deposit; any refund of the balance, whether paid to Best Parents or directly to the institution, is decided by the institution under its own policy.

We strongly recommend that you buy travel insurance that covers trip cancellation, including visa refusal and travel disruption, at the time of booking. Best Parents does not refund costs that travel insurance would normally cover.

Late or missing refunds (if applicable)

If we've informed you that your deposit refund has been processed, and you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at [email protected]. For any refund handled by the institution, please follow up with the institution directly.

Changes

We may update this policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.