Best Parents: 2026 Terms of Sale & Refund Policies

How Booking Works, Verification, Cancellation and Refunds

To arrange your place, Best Parents collects a deposit from you together with the information needed to qualify your booking request, and forwards these to the programme provider that delivers the course (the 'institution'). The deposit qualifies your enquiry as a booking request; the institution then decides whether to accept it and confirm the booking. Everything from the confirmation onward - collecting the remaining balance, cancellations, refunds, and delivery of the programme - is handled by the institution.

The institution verifies the identification and suitability of all students attending its courses. If you fail to provide adequate identification, fail to respond to other verification and suitability requests, or your responses are deemed inadequate by the institution, the institution may decline or cancel your booking at any time. In this case we or the institution will notify you promptly.

Some courses require students to have certain qualifications or to take assessments to ensure they can best perform in the course. We endeavor to mention these standards but can't guarantee we have always done so in the course listing. Where a student cannot meet the standard set by the institution, cannot complete those assessments, or for any other reason, the institution may decline or cancel your booking. In this case we or the institution will notify you promptly.

If the institution does not confirm your booking, Best Parents will refund the deposit you paid to us, and may also make a best effort to find you a suitable alternative programme. Once the institution has confirmed your booking, Best Parents does not issue refunds; if the institution cancels a confirmed booking, any refund is handled by the institution and you should follow up with them directly.

By purchasing through Best Parents you agree to let us complete forms and consent to the institution's terms on your behalf in order to submit your booking request. We act only in good faith and with the utmost care - you release us from any liability for transcription or other errors. You agree to let us and the institution know if your personal information or medical history changes. You agree to comply with any terms you are bound by. You agree to provide personal information whenever requested by us or the institution for the management of your enrolment, attendance or follow-up.

The deposit is collected by Best Parents. After the institution confirms your booking, the remaining balance is invoiced and collected by the institution; if you fail to pay the balance within the period stated in the institution's invoice, the institution may consider your booking cancelled.

Before the institution confirms your booking, you may cancel and Best Parents will refund the deposit paid to us. Once the institution has confirmed your booking, Best Parents does not offer refunds or reimbursements; from that point any cancellation, refund or reimbursement is governed by the institution's own cancellation policy, and you must direct your request to the institution.

To process a deposit refund, we require a receipt or proof of payment. For any refund handled by the institution, the institution's own requirements will apply.

At no time, ever, will Best Parents offer refunds for travel or visa or any other expenses not directly related to our invoice.

Best Parents will not refund any amount donated to charity

Programme Information & Listings

All programme details shown on Best Parents - including descriptions, dates, prices, locations, schedules, inclusions, requirements, images and any other information about a course - are supplied by the programme provider that delivers the course (the 'institution') and are presented as listed. Best Parents is a platform that displays the programmes these institutions make available; we do not author, edit, or independently verify the details of any listing.

Because this information comes from the institution, Best Parents cannot guarantee that any listing is accurate, complete or up to date. Any incorrect, outdated or incomplete information in a listing is the responsibility of the institution that provided it, not of Best Parents, and where an institution changes its information the listing shown on Best Parents may not immediately reflect that change.

Programme listings should be treated only as a representation of what the institution offers. You should confirm any detail that matters to your decision - such as dates, pricing, curriculum, age or qualification requirements, and what is included - with the institution, and the institution's own information and terms prevail over anything shown on Best Parents.

Visa Rejection & Cancellation Notice

If a student's visa is rejected, any cancellation and any related refund are handled by the institution under its own cancellation policy, not by Best Parents. Once you have paid your deposit and the institution has confirmed your booking, Best Parents no longer processes the booking, so you must deliver any visa-rejection cancellation notice directly to the institution, within the notice period its cancellation policy requires. Any deadlines, whether a cancellation is possible close to the start date, and eligibility for any refund are all determined by the institution's policy.

Best Parents' only involvement is the deposit: if the institution has not yet confirmed your booking, the deposit is refundable by us as set out above. Once the booking is confirmed, Best Parents does not issue refunds for visa rejection or any other reason, and you must direct your request to the institution.

Postponement & Credit Policy

Requests to postpone a programme booking to a future season or year are handled by the institution, not by Best Parents. Whether a postponement is approved, and any deadline for requesting it, are at the sole discretion of the institution and depend on its own policy. Best Parents does not set a postponement timeframe and cannot guarantee that a request will be accepted.

Where the institution approves a postponement, for example due to validated circumstances such as visa rejection or documented medical reasons, any payments made may be transferred by the institution as credit toward a future programme, on the terms the institution decides.

If the institution declines the request, or its conditions are not met, how any payments already made are treated, including whether any amount is retained as transferable credit and whether the balance is subject to cancellation terms or penalties, is determined by the institution's policy.

Any credit issued is governed by the institution and is non-refundable; it may only be applied toward future programmes offered by the institution, subject to availability and updated pricing.

Refunds (if applicable)

This section applies to the deposit collected by Best Parents. If the institution does not confirm your booking, or you cancel before the institution has confirmed it, then once your request is received and inspected we will send you an email to notify you that we are evaluating your case. We will also notify you of the approval or rejection of your deposit refund, and of any fees we may charge for processing it. If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment, or through any other means we decide, within a certain number of days. Once the institution has confirmed your booking, Best Parents no longer processes refunds; any refund of amounts paid to the institution, including the balance, is evaluated and processed by the institution, and you should follow up with the institution directly.

We strongly recommend that all clients purchase comprehensive travel and health insurance. This is to protect against unforeseen circumstances such as medical emergencies or program cancellations.

Late or missing refunds (if applicable)

If we've informed you that your deposit refund has been processed, and you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at [email protected]. For any refund handled by the institution, please follow up with the institution directly.

Changes

We may update this policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.